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FAQs

HOW DO I MAKE A PURCHASE
  • Use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop directly from the shopinstagram or by designer.
  • Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
  • Click on 'PROCEED TO PURCHASE' to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at A’FAVOR without creating an account.

However, register with us and you'll be able to enjoy the following benefits

  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
  • Save your address and card details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES A’FAVOR ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Shopify.

We have also introduced MasterCard SecureCode to give you even more confidence in shopping at A’FAVOR. This service protects your existing card against unauthorised use by prompting you for a private password every time you shop with us. To use this service, simply register with your bank first or other organisation that issued your card before you. To find out more, visit the MasterCard®SecureCode website.

WHICH COUNTRIES DOES A’FAVOR SHIP TO?

We ships to most of countries worldwide, for specific enquiries, please contact customer service team.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from A’FAVOR to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

DOES A’FAVOR SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

Due to international trading agreements and regulations, A’FAVOR must adhere to particular shipping restrictions.

If you add a product to your shopping bag that we are unable to ship to your country, you will be prompted to remove it. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call customer care

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 14 days to decide whether to keep your items. Simply request a returns and send your item(s) back to us.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Your refund will either be issued to the original credit card used to place the order, or as A’FAVOR store credit (terms and condition applied). Shipping costs are non-refundable.

All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.